A key element is the success of strategies, projects, and change is the understanding and managing of all the relevant stakeholders and managing their needs and involvement
Stakeholder needs are a critical part of creating a good strategy. Involving all stakeholders is essential in projects.
A stakeholder is someone who has an interest in your project, work, business, or department. These two days of hands-on training provides methods and tools to understand stakeholders, analyze their needs, and manage their involvement for the success of a given goal.
Who Should Attend This Course?
What Will You Learn?
Bring growth and transformation faster in the organization by understanding and managing all stakeholders
Obtain buy-in for organizational and departmental change and keep stakeholders engaged during the change process
Reduce resistance to change at the workplace
What are Change and the Drivers of Change
Stakeholders as an essential part of the Change process
Stakeholder Analysis & Strategy
Definitions of Stakeholders and stakeholder groups
Assessing Stakeholder participation and involvement
Workshop activity on creating stakeholder analysis
Empathy- Customers as stakeholders
Understanding and managing customer needs
DAY 2Effective Communication for Change in stakeholders
Importance of Communication
Common flaws in communication
Leadership communication- The C-I-A steps
Measuring Engagement and stakeholder involvement
Dealing with Resistance in Change in Stakeholders
The faces and behaviors of resistance
The 3 key reasons for resistance (Aptitude, Attitude, Threshold) and how to handle it
Dealing with difficult people
J. RAMESH VICTOR
Lean Master & Certified Innovation Practitioner
Elev8 Asia Sdn Bhd is a HRDF Certified Training Provider in Malaysia which founded in year 2015.