Problem Solving and Root Cause Analysis

About Problem Solving and Root Cause Analysis

Any organization which aims to improve their processes and quality needs to solve problems and close identified gaps. This training shows the systematic process of Solving Problems in the workplace and the methods of identifying Root causes of problems and eliminating them. It shows methods of how to take corrective action to Problem and prevent future recurrence.

Course Duration

14 Hours

Who Should Attend This Course?

  • Managers
  • Supervisors
  • Engineers
  • Technicians
  • Quality Control and Assurance staff
  • Any person involved in solving problems at the workplace and improving quality

What Will You Learn?

  • Understand Problems and Why they occur
  • Learn why Quality Improvement is critical
  • Learn how to identify the causes of the problem and further zoom in to Root causes of problems
  • Learn how to systematically solve problems and prevent them from recurring
  • Learn how to improve quality and productivity
  • Learn tools and methods such as Mapping, cause & Effect analysis, Basic QC Tools and more

Programme Outline

  • What is the problem? Standards, Gaps, and causes
  • Systematic Problem Solving: PDCA and the Seven Step Process
  • The QC Tools and problem solving
Problem Definition
  • Critical analysis
  • Data Analysis,
  • basic Charts: run charts, Pareto, histogram
  • Mapping methods
  • Problem Statement
Cause & Effect Analysis
  • Fish Bone Analysis
  • Fault Tree Analysis
  • Validating Causes
Root cause Analysis
  • 3X 5 Why analysis
  • Why-Why questioning and validating
  • X-Y Matrix
  • Correlation and Scatter plots
Solutions Finding
  • Ideation Techniques
  • Pokayoke
Corrective and Preventive Actions
  • Implementing Corrective Actions
  • Implementing Preventive actions
  • Standardized Work
Closing the Loop
  • measuring effectiveness
  • Control Measures



Lean Master & Certified Innovation Practitioner

About Us

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