Module 1: How to Succeed in Today’s Economy?
- How the Evolution of Economy Changes the Customer’s Expectations and Buying Decisions
- High Performance Sales Mindset in Tough Time
- Eliminating Limiting Beliefs that Sabotaging Your Sales Performance
Module 2: Effective and Efficient Telemarketing Prospecting
- Pre-Call Preparation for New Customer & Existing Customer
- Effective Call Techniques to Secure Appointment & Handling Gate Keepers
Module 3: Persuasive Communication with Customers
- The Art of Rapport Building With Anyone Using NLP Techniques
- The NLP Communication Model
- Discover Your Customer’s Preferred Communication Style & Thinking Pattern
- Persuading the Customer By Speaking Their Language
Module 4: Understanding Customer Needs and Wants
- Understanding the Different Needs –Business Needs & Personal Needs (Logical Needs vs. Emotional Needs)
- Discover Customer’s Motivation, Value and Buying Strategy
- Using NLP Tools -Chunking Up, Chunking Down and Lateral Chunk
Module 5: Presenting Your Value Proposition
- Customer’s Needs Analysis & Competitors Analysis
- Differentiate Your Solutions from Competition
- Develop Your Value Proposition & Presenting Your Value Proposition In A Convincing Manner
- How to Present Price to Increase Customer Perceived Value
Module 6: Turning Resistance into Opportunities & Closing the Sales
- Strategies to Handle Different Types of Objections
- Turning Resistance into Opportunity Using NLP Techniques –Meta Model & Reframing
- Gaining customer’s Commitment And Creating Customer’s Needs & Urgency to close the Sales