Design Thinking course aims to train and provide skills of becoming an Innovator and Creative Problem Solver. It teaches the Learner how to use the Formal Design Thinking Process, to understand customers better, and to Innovate & provide creative solutions in Product, Process, and Services.
Who Should Attend This Course?
Continuous Improvement facilitators
Any person who needs to innovate and bring creative solutions to problems
What Will You Learn?
Learn tools and methods of Innovation and Creative Thinking
Learn how to empathize with customers and understand their needs well
Learn how to use various tools of creative ideation and brainstorming
Learn the formal process of Design Thinking: Empathize-Define-Ideate-Prototype-Refine
Introduction to Design Thinking
Innovation an imperative to growth and sustainability
What is Innovation
Human-Centered Design and Innovation
The Design Thinking Process
Empathy: Understanding Customers/Users
Customer journey maps
Defining User/Customer needs
Defining Design and Innovation objectives
Creative Ideation Divergent Tool
Seven Options Methods
Heuristic Ideation Technique
Creative Ideation Convergent Tools
Idea Evaluation Method
Requirements for prototyping
Methods of creating a customer experience through prototyping
Customer Feedback evaluation
Refining Design and Iterating
Planning and Implementing
Success factors in practicing Design Thinking
J. RAMESH VICTOR
Lean Master & Certified Innovation Practitioner
Elev8 Asia Sdn Bhd is a HRDF Certified Training Provider in Malaysia which founded in year 2015.