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Conflict Management

About Conflict Management

Conflicts in the workplace lead to a negative outcome in relationships leading to disharmony and eventually loss of productivity. A major reason for stress and organizational ineffectiveness is the ability to manage and resolve differences of opinions, views, and conflicts. A necessary skill set to have in any Leader is the ability to maintain harmony, productivity, and work satisfaction by managing conflicts. Conflicts can sometimes exist in an organization without being noticed or handled until it turns into a team breaker and a hindrance to achieving organizational goals and vision. This two-day management workshop on conflict management aims at equipping executives and managers with:
  • Ability to identify when conflicts arise and understand the main sources
  • Ability to analyze the nature of conflicts
  • skills to communicate effectively in a conflict situation
  • Implementing skills and strategies to manage and resolve conflict
  • Enhancement of emotional Intelligence Quotient: the ability to empathize with others: identify, evaluate, control and express one’s own emotions; perceive, and assess others’ emotions; use emotions to facilitate thinking, understand emotional meanings.
  • ability to use logical Thinking methodology to resolve conflicts
  • Methods to assess risks of conflict and prevent it
  • Ability to create a stakeholder communication strategy

Course Duration

2 Days

Who Should Attend This Course?

What Will You Learn?

  • Gain ability in maintaining harmony and positive relationships in an organizational environment
  • Increase workplace productivity
  • Increase Emotional Quotient (EQ) capabilities•Resolve conflicts with colleagues and teammates

Programme Outline

DAY 1 Understanding conflicts
  • Understanding sources, causes and types of conflicts
  • The impact of conflicts on people and organization
  • Main approaches to conflict resolution
Core skills needed to successfully prevent and resolve conflict
  • Effective Communication during conflicts
    • The art of listening
    • Assertive communication
    • Language (verbal & non-verbal) and tones
  • The Logical Thinking Conflict Resolution methodology
  • Addressing Discrimination, Complaints, and Dissatisfaction
  • Understanding and managing non-verbal cues
  • Dealing with Change
  • The Four stages of organizational change (Denial-Resistance-Exploration-Commitment) and handling it effectively to avoid conflicts
  • Handling Resistance and Difficult People
  • Workshop activity: Creating a stakeholder communication strategy and executing it
DAY 2 Emotional intelligence
  • Improving Emotional Intelligence to create effective workplace harmony and handling conflicts
  • Understanding personality types and management styles and using it to resolve conflicts
  • Personality Type assessment
  • Dealing with personal conflicts
Strategies
  • Workshop: Strategies to manage and resolve conflicts
  • Dealing with conflict through various methods:
    • Reporting
    • Intervening: Discussions, Mediation, Arbitration and Conciliation
  • Conflict Risk Assessment
Prevention of Conflicts
  • Preventing Conflicts-Creating a harmonious ad yet productive workplace
    • Procedures & Leader Standard Works
    • Training
    • Workplace layout
    • Job Roles and organizational structures
    • Addressing Needs
    • Professional assistance
    • Organizational Vision & Mission ownership

Trainer

J. RAMESH VICTOR

Lean Master & Certified Innovation Practitioner

About Us

Elev8 Asia Sdn Bhd is a HRDF Certified Training Provider in Malaysia which founded in year 2015.

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  • Corporate Training
  • Competency Assessment
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